Terms of service

Terms of Service

Last updated: 17 October 2026

1. About us
This website, hoomo.co.za, is operated by Riaan Esterhuizen, trading as Hoomo ("Hoomo", "we", "us").

  • Registration number: [CIPC number, or remove this line if you trade as a sole proprietor]
  • Physical address and address for legal notices: 101 Lucas St, Port Elizabeth, Eastern Cape, 6055, South Africa
  • Phone: +27 71 891 1160
  • Email: hello@hoomo.co.za
  • VAT: We are not currently registered for VAT. 

These details are provided in line with section 43 of the Electronic Communications and Transactions Act (ECTA).

2. Agreeing to these terms
By using this website or placing an order, you agree to these terms, our Refund Policy, Shipping Policy and Privacy Policy. If you don't agree, please don't use the website. You must be 18 or older to place an order. If you're younger, a parent or guardian must place the order for you.

3. Your rights come first
Nothing in these terms limits your rights under the Consumer Protection Act (CPA), ECTA or the Protection of Personal Information Act (POPIA). If any part of these terms conflicts with those Acts, the Acts apply.

4. Products and descriptions
We describe our products and show photos as accurately as we can. Colours may look slightly different depending on your screen. Only items listed under "What's in the box" on the product page are included with your order.

5. Prices and payment
All prices are in South African Rand (ZAR). Shipping costs are shown at checkout before you pay. Orders over R1,000 ship free. Payment is processed securely by our payment provider. We don't see or store your full card details. We may change prices at any time, but changes won't affect orders you've already paid for.

6. How your order is confirmed
When you place an order, you'll receive an email acknowledging it. A contract between us is formed when we email you a dispatch confirmation. Before that, we may cancel an order and refund you in full if:

  • the item is out of stock,
  • a price or description was displayed in obvious error, or
  • we reasonably suspect fraud.

Before you pay, the checkout lets you review your order, correct any mistakes and withdraw, as ECTA requires.

7. Delivery
We deliver within South Africa only. Delivery times and costs are set out in our Shipping Policy. Delivery estimates are not guarantees, but if your order is significantly delayed, contact us and we'll help or offer a refund. Risk in the goods passes to you when they're delivered to the address you gave at checkout. Please make sure that address is correct.

8. Cancellations, returns and refunds
You may cancel your order within 7 days of receiving it, as set out in ECTA. Faulty goods are covered for 6 months under the CPA. Full details are in our Refund Policy.

9. Safe use of our products
Our kids' products are intended for the age range shown on the product page and should be used under adult supervision. Small parts and memory cards can be a choking hazard. Please follow the user guide included with your product.

10. Using this website
You agree not to misuse the website, including by trying to gain unauthorised access, interfering with how it works, or using it for anything unlawful. All content on this site, including text, images, logos and the Hoomo and Zoomi names, belongs to us or our licensors and may not be copied without permission.

11. Reviews and messages you send us
If you submit a review, comment or message, you confirm it's honest and doesn't break any law. You allow us to display reviews on our website and marketing. We may remove content that's offensive, misleading or unrelated to our products.

12. Your personal information
We handle your personal information as described in our Privacy Policy and in line with POPIA.

13. Limitation of liability
As far as the law allows, we aren't liable for indirect or consequential loss arising from your use of the website or our products. This doesn't limit our liability for anything the CPA or other law doesn't allow us to exclude, including harm caused by unsafe or defective goods.

14. Events outside our control
We aren't responsible for delays or failures caused by events beyond our reasonable control, such as courier or postal disruptions, load-shedding, strikes or natural disasters. If this happens, we'll let you know and offer a refund if we can't fulfil your order within a reasonable time.

15. Complaints
If you're unhappy, please email hello@hoomo.co.za first so we can try to resolve it. We'll respond within 2 business days. If we can't resolve it, you may contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.

16. Changes to these terms
We may update these terms from time to time. The version on the website when you place your order applies to that order.

17. Governing law
These terms are governed by the laws of the Republic of South Africa.