Refund policy

Returns & Refunds
We want you and your little explorer to love your Zoomi. If something isn’t right, we’re here to help. This policy applies alongside your rights under the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA), and nothing in it limits those rights.

Changed your mind? 7-day cooling-off period
You may cancel your order for any reason within 7 days of receiving it. No penalty applies. The only cost to you is the cost of sending the item back to us. Please return it complete, with all accessories and the original packaging where possible.

Faulty or defective items: 6-month guarantee
If your item is faulty, defective or not what you ordered, you may return it within 6 months of delivery. You can choose a repair, a replacement or a full refund. We’ll cover the return shipping costs for faulty or incorrect items. This doesn’t apply to damage caused by misuse, accidents or not following the user guide.

Damaged on arrival
If your order arrives damaged, please email us within 48 hours with your order number and a photo of the damage, so we can sort it out quickly. You remain covered by the 6-month guarantee above even if you contact us later.

How to start a return
Email hello@hoomo.co.za with your order number and the reason for your return. We’ll reply within 2 business days with the return address and instructions. Please don’t send items back without contacting us first, so we can track your return.

Refunds
Once we’ve received your return, we’ll process your refund to your original payment method within 7 business days. Your bank may take a few extra days to show it. If you used the cooling-off period, we’ll refund the full price you paid, including the original shipping cost.

Gift cards
Gift cards can’t be returned or refunded.

Terms & Conditions of Returns

Proof of purchase
All returns and warranty claims need your order number or proof of purchase.

Inspection
Returned items are inspected when we receive them. Refunds, repairs and replacements are processed once we’ve confirmed the item and the reason for the return.

What the 6-month guarantee doesn’t cover
The guarantee covers defects in materials and workmanship. It doesn’t cover:

  • damage caused by misuse, accidents, drops, water exposure or not following the user guide
  • items that have been opened, repaired or modified by anyone other than us
  • normal wear and tear, including gradual reduction in battery life
  • cosmetic damage that doesn’t affect how the item works
  • lost or damaged SD cards, or any photos and videos stored on them

Change-of-mind returns
Return shipping for change-of-mind returns is at your cost, and the item stays your responsibility until it reaches us. Please use a trackable courier service. We can’t refund items lost in transit on their way back to us. If an item comes back damaged or missing parts, we may charge a reasonable amount to restore it to a resellable condition, as the CPA allows.

Damaged or missing deliveries
Please check your order on delivery. If your parcel shows as delivered but hasn’t arrived, let us know within 7 days so we can investigate with the courier. We aren’t responsible for non-delivery if the shipping address entered at checkout was incorrect.

Orders and pricing errors
Your order is confirmed once we email you a dispatch confirmation. If an item is unavailable, or a price was displayed in obvious error, we may cancel the order and refund any amount you’ve paid in full. We may also cancel orders we reasonably suspect are fraudulent.

Product use and safety
Zoomi is intended for children aged 5–12 and should be used under adult supervision. Small parts and SD cards can be a choking hazard. Always charge the device with the included cable and keep it away from water.

Product images
Colours and finishes may look slightly different from the photos depending on your screen. Accessories are only included if they’re listed under “What’s in the box.”

Limitation of liability
As far as the law allows, we aren’t liable for indirect or consequential loss arising from the use of our products. Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Abuse of returns
We may decline repeat returns that appear fraudulent or that abuse this policy.

Governing law
This policy is governed by the laws of the Republic of South Africa.

Contact us
hello@hoomo.co.za 
Phone: 0718911160
Physical address: 101 Lucas St, Port Elizabeth, Eastern Cape, 6055, South Africa